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Frequently Asked Questions


What is The Christian Science Monitor Weekly Digital Edition? The Christian Science Monitor Weekly Digital Edition presents the full contents of the weekly print edition for viewing on all your favorite devices. Simply download The Christian Science Monitor app from iTunes or Google Play to your iPad or Android table -- or view on any browser from your PC, laptop or tablet.

When is the digital edition available? The Christian Science Monitor Weekly Digital Edition is updated every Saturday.

How is The Christian Science Monitor Weekly Digital Edition delivered? Subscribers receive an e-mail notification each Saturday advising them that the issue is available for viewing. Simply click the link in the e-mail, and it will take you to the digital edition. (If the link is not live, you can copy it and paste it into your browser window.) Or you may go directly to the login page, enter your password, and you will be directed to the digital edition. (To change your e-mail address, or discontinue the e-mail notice, visit the Manage Your Account page.)

Can I stop receiving the weekly notification e-mails? As long as your subscription is active, you will receive an e-mail reminder and link to the latest issue. Due to system limitations, we cannot turn off these e-mail notifications without cancelling your subscription. We apologize for any inconvenience this may cause you.

How do I get the digital edition for my iPad? To view the digital edition app on your iPad or Android tablet at no additional charge, please visit the iTunes app store or Google Play (search for Christian Science Monitor) and log in with your email and password.

How do I opt-out of promotional e-mails from The Christian Science Monitor Weekly Digital Edition? If you would like to stop receiving promotional e-mails from The Christian Science Monitor Weekly Digital Edition, please login to Manage Your Account and change your opt ins preferences.

What happens if I forget my password? Each subscriber needs a username and password to download The Christian Science Monitor Weekly Digital Edition. If you forget your password, click on our password reminder and we'll send you this information by e-mail. If you wish to change your username or password, please visit the Manage Your Account page to update your account information.

How will I be billed? Your subscription continues until you cancel it. Introductory pricing ends at the conclusion of the promotional period and your credit card is charged automatically at the rate stated on the subscription page. Since we bill in advance, 7-10 days after the initial charge, you will be charged again for the following 4 weeks of service. If your credit card account number or expiration date changes, or if you wish to use a different credit card account, please visit the Manage Your Account page to update your account information. Please also be sure to read: Terms and Conditions.

How do I cancel my subscription? To cancel your subscription to The Christian Science Monitor Weekly Digital Edition, please visit the Manage Your Account page. Your subscription will stop at the end of the current billing cycle. (Sorry, refunds are not available for the balance of your subscription.)

How do I reach customer service? You may visit the Manage Your Account page or you may e-mail csmonitordigitalcustserv@cdsfulfillment.com. We will respond within 48 hours Monday - Friday. When you are contacting us, please provide as much information as possible describing the type of problem you are experiencing. To help us in our research please include your address and the e-mail address on your account. United States customers please call 800-456-2220. All other countries, please dial 1-515-362-7462. Our lines are open Monday-Friday from 9am-5:30pm ET.

How can I get technical support? E-mail service@csmonitor.com. Please include any error messages you are experiencing, whether you are on a Mac or PC, what browser you are using (including what version) so that we may better assist you. We will respond within 24 hours Monday - Friday.

What's your privacy policy? Please visit our privacy policy page.

How can I transfer my subscription from the weekly print edition to The Christian Science Monitor Weekly Digital Edition? If you wish to receive The Christian Science Monitor Weekly Digital Edition and no longer want the weekly print edition, please write us to cancel your print subscription. To cancel, you can send an e-mail to csmonitordigitalcustserv@cdsfulfillment.com. We would then cancel your print subscription and issue any refund if appropriate. Any refund would be issued via the original form of payment received and processed in 3-4 weeks from the date of cancellation. We are sorry but we cannot transfer money between accounts.

Then you would need to sign up for The Christian Science Monitor Weekly Digital Edition by subscribing on this website.

How long are back issues kept on the site and what happens when I go on vacation? There is no mechanism to place your subscription on hold. Back issues are available for issues published after April 12, 2009 and can be accessed by clicking the "Archive" icon in the upper left corner of the digital edition home screen.

Can I receive the .pdf file as an attachment in the daily email rather than as a link? Many systems cannot accept emails of this size so this option is not available. However if you would like to download the current issue or any back issues to a .pdf file for reading offline, simply click on the "Tools" icon in the upper corner of the digital edition home screen. Note that this functionality is not available when viewing from a tablet or other mobile devices.

Can I give The Christian Science Monitor Weekly Digital Edition as a gift? Yes. Gift subscriptions to The Christian Science Monitor Weekly Digital Edition are available here.

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